Refund policy
At Mimazori, we want you to feel confident in your purchase. This page explains how to reach us with questions about returns, refunds, exchanges, damaged items, or delivery issues, and what information to have ready so we can help you quickly.
Before You Contact Us
Specific return windows, eligible item conditions, and refund methods are confirmed by our support team on a case-by-case basis. To speed up your request, please prepare the following before emailing adheela@mimazori.shop:
- Your order number
- The item name and variant (size, colour, etc.)
- A clear description of the issue
- Photos of the product or packaging where relevant
Wrong Item Received
If you received a product that does not match your order, email us with your order number and a photo of the item as delivered. Our team will review the discrepancy and advise on next steps, including whether a return shipment is required and who covers the cost.
Changed Your Mind
If you no longer wish to keep your item, contact us with your order number and the reason for the return. The team will confirm whether your item qualifies for return, the acceptable condition it must be in, and any applicable shipping or handling requirements before you send anything back.
Package Lost in Transit
Our standard shipping time is 7–12 business days. If your tracking shows no movement or the estimated delivery window has passed without receipt, email us with your order number and tracking details. We will investigate with the carrier and let you know the outcome before any refund or replacement is processed.
Item Arrived Damaged
If your order arrives damaged or defective, photograph the packaging and the item in its damaged state and send them to us along with your order number. Do not discard the packaging. Our team will assess the evidence and confirm the resolution available to you.
Exchanges (Size, Colour, or Style)
If you would like a different size, colour, or style, email us with your order number and the replacement option you want. We will check availability and confirm whether a direct exchange is possible or whether a return-and-repurchase is the appropriate path for your situation.
How to Start a Request
Send an email to adheela@mimazori.shop with the subject line including your order number and the category of your issue (wrong item, return request, lost package, damage, or exchange). Include all supporting information listed above. Do not ship items back until our team has reviewed your request and provided instructions.
After Your Request Is Reviewed
Once we receive your information, our team will respond with a decision and any further steps. Order processing typically takes 1–3 business days. Refund timing after approval, the method by which funds are returned, and whether original shipping costs are included will be confirmed in our response to you.
Contact Us
Mimazori
ADHEELA.GHOUSS LTD
adheela@mimazori.shop
9 Charles Street, Peterborough, England, PE1 5EP, United Kingdom